Home » Connecting Knowledge and Performance in Public Services: From Knowing to Doing by Kieran Walshe
Connecting Knowledge and Performance in Public Services: From Knowing to Doing Kieran Walshe

Connecting Knowledge and Performance in Public Services: From Knowing to Doing

Kieran Walshe

Published December 12th 2010
ISBN : 9780511855146
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 About the Book 

The performance of public services is now more closely scrutinized than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, starMoreThe performance of public services is now more closely scrutinized than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the black box of public organizations to move from information to action, or from knowing to doing? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice.